VoIP University

Datagate: Create a Custom Kit Template Bundle

Published August 9th, 2024 by Mira Beltre

Scope Intended Audience: All White Label Partners This document outlines how to create a Kit Template in Datagate. Kit Templates are a great way to create custom bundle packages for your customers. Requirements Access to Datagate Creating Kit Template Login to Datagate Click the Hamburger menu to expand Click Kit Template Click the + Complete th

UC Integrator 4.5.0.8681 Release Notes

Published September 9th, 2024 by Mira Beltre

Scope Intended Audience: All Users This article outlines the release notes for version 4.5.0.8681 of the UC Integrator app. Bug Fixes Fixed a bug that prevented a deleted integration from going away until restart Removed invalid UK Special number "441" from Areas database Upgrade from 4.3.1 maintains the custom events. Added "-" to the list of al

Wake Up Call

Published September 26th, 2024 by Mira Beltre

Scope Intended Audience: Partners This article will show you how to use the wake up call integration in the Manager Portal Requirments Access to the Manager Portal This feature is a wake-up call or a reminder that can be received through your UC platform. Go to Integrations In the Integrations menu, select Wake Up Call Choose the user who wants

Missed Call Notification

Published September 26th, 2024 by Mira Beltre

Scope Intended Audience: All End Users This article outlines how to configure a Missed Call Notification for any user Requirments Office Manager Access or Higher Note: To receive a Missed Call notification, a user needs to have an SMS number associated to their account Missed Call Notification is a feature in which your number missed a call it

SNAPmobile Android 4.0 Release Notes

Published November 1st, 2024 by Mira Beltre

Scope This article outlines the release notes for version 4.0 of the SNAPmobile Android app. Branded apps have already been pushed out to all applicable partners. You may follow these instructions to publish them or contact support for assistance. New Features Version 4.0.0 Introduced Hold & Accept and End & Accept functionality. Improveme

Yealink Management Cloud Service (YMCS) & Remote Provisioning Service (RPS)

Published August 28th, 2024 by Mira Beltre

Scope Intended Audience: All Users The Redirection and Provisioning Service (RPS) is a complimentary service available to all Yealink customers globally. By inputting the MAC address of an IP phone and the URL of the provisioning server into Yealink’s RPS server, the phone can be automatically redirected to its designated server for configuration up

Change Transport Type on Devices

Published November 7th, 2024 by Mira Beltre

Scope Intended Audience: All End Users This document provides a list of overrides that you will need to enable SIP Signalling over TLS Requirements Office Manager access to the Manager Portal Change Transport Type via Manager Portal Log in to the Manager Portal Navigate to Inventory > Phone Hardware Click the pencil icon on the right NOTE: Do

Email Template Branding

Published July 30th, 2024 by Mira Beltre

Scope Intended Audience: WLP The email notifications sent by our platform can be modified and branded to the exact specifications of the partner. Doing so requires the modification of a few PHP files. Requirements Text editor (Notepad++ or VSCode recommended) Understanding of PHP and HTML Download of PHP files Downloading Template Download the o

Wasabi Permission Requirements for Remote Storage

Published November 7th, 2024 by Mira Beltre

Scope Intended Audience: All Users This article will show you how to configure the Wasabi permissions requirements necessaryfor Remote Storage. Requirements Manager Portal Access Wasabi Access Setting Up Wasabi Create a SUB-User in Wasabi. Go to Policies>Create Policy via the main dashboard. This is NOT a policy inside thebucket properties. M

Auto Attendant DTMF Troubleshooting

Published November 8th, 2024 by Mira Beltre

Scope Intended Audience: All Users This article outlines how to troubleshoot DTMF issues with an Auto Attendant. Requirements Office Manager Access to Manager Portal Access to a Call Trace Rules There are three DTMF transmission methods: Inband (Audio) SIP Info RFC-2833 (via special RTP packets) Core System DTMF Handling · The system can relay a

SNAPmobile iOS 4.0 Release Notes

Published November 1st, 2024 by Mira Beltre

Scope This article outlines the release notes for version 4.0 of the SNAPmobile iOS app. Branded apps have already been pushed out to all applicable partners. You may follow these instructions to publish them or contact support for assistance. Improvements iOS 4.0.3 Made improvements to the way the app handles incoming calls. Bug Fixes iOS 4.0.3 F

2024-07-15 Atlanta Core Server Outage (Resolved)

Published July 22nd, 2024 by Mira Beltre

Event Description: The Atlanta core server that provides voice services and device registration became unreachable due to hardware failures related to the system memory. Event Start Time: 2024-07-15 17:45 EST Event End Time: 2024-07-17 18:02 EST RFO Issue Date: 2024-07-22 Affected Services: Inbound and outbound calling Phone and device registratio

Polycom Zero Touch Provision (ZTP) and PDMS-SP

Published September 6th, 2024 by Mira Beltre

Scope Intended Audience: All Users This article goes over the steps of how to add a device via Polycom's ZPT as well as PDMS-SP Requirements ZTP Access to Polycom ZTP site A list of all MAC Addresses needed to be added to ZTP MAC addresses must already have been entered in the Manager Portal PDMS-SP An Obitalk.com Account Lineman's butt set, or

Scheduling an Outbound Email in Outlook

Published May 30th, 2024 by Mira Beltre

Scope Intended Audience: Everyone This article will show you how to schedule an email to send at a later time in Outlook Requirements Access to Outlook Scheduling and Email Compose a new email. Select the drop-down menu next to the send button when you are ready to schedule. Select Schedule Send in the menu. When the schedule menu opens select C

How to Complete the Branded SNAPmobile Android Google Declaration

Published June 10th, 2024 by Mira Beltre

Scope Intended Audience: WLP with branded app This article will show you how to successfully complete the Google App Declaration to ensure the branded SNAPmobile Android app can be successfully submitted and approved by Google. Requirements Access to Google Play Console User Data Questionaire A CSV file will be used to complete the questionnaire

10DLC Campaign Tips and Guidelines

Published October 1st, 2024 by Mira Beltre

Scope Intended Audience: All End Users This article outlines tips and guidelines on how to create a successful campaign Call to Action Call to Action (CTA) informs the customers how to opt-in or give their consent Example CTA Below is an example CTA with all the complete information to get verified Customers can opt-in by visiting www.exampleweb

SNAPmobile Version 4.0 iOS Release Notes

Published June 27th, 2024 by Mira Beltre

Scope Intended Audience: All Users This article outlines the release notes for version 4.0 of the SNAPmobile iOS app. Branded apps have already been pushed out to all applicable partners. You may follow these instructions to publish them or contact support for assistance. Bug Fixes 4.0.0 Fixed a bug concerning calls not working with IPv6 Fixed a b

Distinctive Ring Via Manager Portal

Published August 14th, 2024 by Mira Beltre

Scope Intended Audience: All Users The following steps will allow you to have a distinctive ring to a select users Requirements Access to the Manager Portal Distinctive Ring This is a feature that allows different types of incoming calls to be identified by different ring patterns or tones. This can be useful in various scenarios, such as disti

2024/07/19 Native Fax Major Incident (Resolved)

Published July 26th, 2024 by Mira Beltre

Event Description: The Native Fax server that processes inbound and outbound faxes for Portal Fax, Physical faxes and Fax to Email failed to process inbound and outbound Faxes. Event Start Time: 2024-07-19 12:30 EST Event End Time: 2024-07-19 15:51 EST RFO Issue Date: 2024-07-26 Affected Services: All Inbound and Outbound Faxing on Native Fax Eve