Call Center on Snapmobile Web
Written by Mira Beltre
Updated at February 12th, 2025
Table of Contents
Scope
Intended Audience: All End Users
The document will cover the Call Center functionality available in Snapmobile Web
Requirements
- Scope of Call Center Agent or Call Center Supervisor
- Access to Snapmobile Web
Call Center
Extensive call center capabilities are available through SNAPmobile Web for users who manage or participate in call queues.
Call Center functionality in Web is on by default, and it is immediately available when a user logs in with a scope of Agent or Call Center Supervisor.
The Call Center screen appears as a menu selection in the left panel. It has two tabs: My Queues and My Stats.
- My Queues: This is a list of call queues that the logged-in user has access to. It also displays the number of agents assigned and the number of callers waiting. Incoming calls will identify which queue they're coming from.
- MyStats: These are stats specific to the logged-in user, such as calls per hour, calls per day, calls per queue, and today's queue stats.
- For users who want to keep track of these stats, the plus sign can be clicked to copy the card to the Web dashboard.
Call Center Status
Users can change their status by using the dropdown selection. Create custom statuses as needed.
