Force a Password Reset for a User

Updated at April 27th, 2023

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Table of Contents

Reset a Single User Reset Multiple Users

Scope

The following steps will allow you to reset a user password and send them an account recovery email.

Intended Audience: All Users

Requirements

Office Manager access or higher to the Manager Portal

Reset a Single User

Log into the Manager Portal
Click on the Users button
At the far right of the user you want to reset click on the Edit icon then click on Advanced
On the next page check off the Automatically send recovery email after password reset option and then click Force Password Reset
The user will receive an email with a link to reset their password.

Log into the Manager Portal
Click on the Users button
Select each of the users you would like to reset
Click the Bulk Action button
Select the radio option for Force Password Reset and Automatically send recovery email after password reset then click Complete Action
The users will receive an email with a link to reset their password.

force user password reset