Considerations with Native Fax
Written by Marissa Orsini
Updated at July 16th, 2024
Table of Contents
Scope
This document contains a list of things to consider with Native Fax
| Consider | Description |
|---|---|
| Multiple emails per account | Multiple emails may be delivered to, however, only the first email on the account will be allowed to send fax via email. |
| Migrate sent/received faxes to a new user | You can move or re-purpose the fax account to another user but you're not able to move the sent/received faxes for the DID to the new user. The use case for the ability to migrate the faxes to a new user is when the current user in the OMP has a change of role in the company and a new user will be filling up the role. You want to retain all faxes for the new user instead of recreating the OMP account. |
| Fax Call History | Sent and Received faxes will not show up in the call history |
| ATA/Email Faxes | Faxes sent from an ATA device and via email will not show in the sent folder of the user. |
| One-To-One mapping | Phone number can only be assigned to a single user. Similarly, a user can not have multiple fax numbers assigned to it. |
| File Size Restrictions | Faxes are limited to a 100mb file size, anything larger than numbers, will fail to send. Note: When using Fax via Email Native Fax: Send a Fax From Email (helpjuice.com) the file size restriction is 10MB. |