Delete a Native Fax Account
Written by Marissa Orsini
Updated at July 18th, 2024
Table of Contents
Scope
Intended Audience: White Label Partners & Above
This document outlines the deletion of a fax account
Requirements:
- White Label Partner Reseller or Higher
- Super User scope or higher
- Assigned Native Fax Account(DID) to a user or users
- Native Fax feature enabled on the domain ( Contact support to request )
Delete a Fax Account
- Login with a Reseller account in the Manager Portal
- Navigate to
Domains -> Select the domain -> Inventory
- Click on the Fax Accounts tab. Locate the phone number or user from the list and click
to delete. Click 
Yes to continue deletion or No to cancel.
Note: If you have pending fax messages, you may not be able to delete the fax number until all sent/received faxes have been cleared or deleted. This includes ATA received/sent faxes.
What to do when you received this message?
<Number> has not been removed.
Warning: Cannot delete an account that has queued messages (20578375/0x13A0047)
- Read the How to Remove Native Fax Account with Queued Messages doc.
- Masquerade the user, click Fax button, delete all fax messages in the Inbox/Sent then try to delete the user again.
- If you are still unable to delete the account, please submit a case to the support team.
NOTE: For OIT Technicians: If an account can still not be deleted after following the steps above, check for any Pending actions in Digifax by navigating to "Queues" -> "Actions". If there are Pending Actions, click "Cancel" then delete the fax account as indicated above.