Add/Remove a Native Fax ATA from a User
Written by Marissa Orsini
Updated at October 6th, 2023
Table of Contents
Scope
This document will show you how to add/remove an ATA from a fax account or fax user
Requirements:
- Reseller scope or higher
- Supported ATA Device serial number
- Note: Third party ATAs are NOT compatible they will need to be purchase from your provider
- Fax user/account configured
- Knowledge and limitations of deployment scenario
Supported ATA
*The MP-202B can only be used for faxing purposes, it cannot be used as a general ATA
Add an ATA to a user
- Login with a Reseller account in the Manager Portal or Higher
- Navigate to
Domains -> Select the domain -> Inventory
- Click on the Fax Accounts tab.
- Locate the Phone Number or User, Click the
icon to edit the user
Note: Make sure the phone number is set to available before you can assign it to a user - You should now see the edit modal window with the current user configurations. Click the ATA checkbox to show the Device Type and Serial Number fields.
- In the Device Type, select the ATA device from the supported ATA list
- Enter the Serial Number of the device and click Save
- Now that the ATA has been assigned to a user, you should factory reset the ATA.
- When the ATA is back online, check the Inventory -> Fax Accounts and you should see the device online.
- Login with a Reseller account in the Manager Portal
- Navigate to
Domains -> Select the domain -> Inventory
- Click on the Fax Accounts tab.
- Locate the Phone Number or User, Click the icon to edit the user
- You should now see the edit modal window with the current user fax configurations.
- Delete the Serial Number from the Serial Number entry and unchecked the ATA checkboxes and click Save