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Enable Voicemail Transcription

Written by Marissa Orsini

Updated at April 27th, 2023

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Scope

This article outlines how to enable voicemail transcription on a user. Voicemail transcription is a billable feature, so make sure the pricing for this is approved before doing so. 

 

Requirements

White Label Access to Manager Portal or higher

 

 

  1. Log in to the Manager Portal
  2. Navigate to the client domain you wish to open
  3. Click on Users
  4. Select the user you would like to enable transcription on
  5. Click the Voicemail tab
  6. Scroll down to Unified Messaging 
  7. Set Voicemail Transcription to Enabled and click Save

 

voicemail transcription

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