Known Issues

Updated at July 9th, 2026

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Table of Contents

Scope Manager Portal SNAPAnalytics & Call Queue Reporting SNAPmobile (iOS & Android) SNAPmobile Web Native Fax Hardware, SNAPbuilder, & NDP API SMS/MMS Mobile-X UC Integrator

Scope

Intended Audience: All Users

This article outlines known issues within NetSapiens, their JIRA ticket numbers, case number, and estimated resolution times. Known Issues for TeamMate can be found at TeamMate Connector Known Issues

Manager Portal

Version	Issue	JIRA Ticket	CSE Case	ETR
41.1.2	Unable to send SMS to Short Code Number	OMP-3339		TBD
41.1.3	BLFs on Phones shows Ringing Status on Users who initiates an Audio Monitor Bridge for Listen In	NMS-1982	4974	TBD
41.2.1	Forwarding or Copy Voicemail to a User does not respect the User's Unified Messaging Setting	OMP-3424		TBD
41.2.2	The Paperclip icon is missing when you start an SMS session via Call Queue. (drag-and-drop MMS works)	OMP-3489	12565	TBD
41.2.3	CDR export files sent via FTP/SFTP are intermittently blank/corrupted upon receipt.	CDR-316	37394	TBD
42.2.0	Time of day default timeframe does not have a destination field if saved before adding default treatment.	OMP-4054		TBD
42.2.0	Monitor Call icon showing on domains other than own domain.	OMP-4058		TBD
42.2.1	Call Queue reporting not displaying callbacks	API-1380		TBD
43	Inter-Domain Calling Shows Local User When Placed on Hold or Transferred	NMS-2518		TBD
43.1	Updating a MAC address via import fails with MAC Address already exists message.			TBD
43.1	SMS sessions to call queues allows more than one agent to join and close a session.	OMP-4577		TBD
43.3.1	User based call queue agent status not updating if wrap up timer is used	NMS-2726		TBD
43.3.1	Duplicate contacts being created in Attendant Console if shared contact added to a group	OMP-4620		TBD
43.3.1	Unable to click answer in attendant console if user has sim ring enabled on their answer rules	OMP-3903		TBD
43.3.1	Portal automatically adds a 1 to a 10-digit DID.	OMP-4636		TBD
43.3.1	Call forwarding directly from a phone to an extension for an on-net call results in the call routing to the caller domains matching extension.			TBD
43.3.1	PWA and Web Phone fail to update SMS sent and received timers unless manually refreshed.	NMS - 85025		v44
43.4	Call queues with user based agents and off-net call confirmation enabled for the user, not prompting the call confirmation.	Jira OMP-4579		V44
43.4	Masquerading as a user and having the session timeout, upon refresh of the screen may log in directly as the masqueraded user.	OMP-4763		V44
43.4	Using Google Chrome or MS Edge browsers, users are unable to drag and drop supported file types into a chat/sms conversation. This is via the portal, webphone and PWA application.	OMP-4678		TBD
43.4	Caller ID Prefix being stripped on Anonymous inbound calls.	NMS-3024		TBD
43.4	Providing a valid emergency address during domain creation will create a non-provisioned legacy E911 number. Emergency calls automatically prioritize the non-provisioned legacy E911 number.	OMP-5143	00129003	43.4
43.4	Enhanced E911 is not supported by SIP trunks. Static (legacy) E911 must be configured.	N/A	N/A	N/A
43.4.2	SMS DIDs cannot be moved between domains. To move an SMS DID, resellers should delete it from inventory and contact the porting department to readd it in the needed domain.	N/A	00133975	TBD
43.4.4	Multi Tiered Auto Attendants may have a "play message" prompt be overwritten with the second tiered menu prompt if the second tier contains a play message option that matches the first tier.	OMP-5453	N/A	TBD
43.x.x	Voicemail does not get transcribed if the user does not have vm-to-email configured	OMP-5720	N/A	V44.2
43.x.x	Answer Confirmation set in answering rules under a user is not honored in user-based call queues.			TBD
44.2	Reseller users unable to see answer rules for other Resellers in a different domain.	OMP-5941	00169608	TBD
44.2.2	When a Call Park Queue is made, Voicemail is enabled by default.	API-2313	00176578	TBD
44.2.2	Resellers are unable to filter Phone Numbers by "Fax Server" in the root inventory. However, this works fine under individual domains	OMP-6116	00180413	TBD
44.2.2	Updates to a domain's user count will not be reflected in the Manager Portal for several seconds	OMP-6135	00171628	TBD
44.3	When bulk editing users, an error message may appear referencing iotum. This is a false error and the bulk edit action does complete successfully.	OMP-6358	N/A	TBD
44.3.1	Call History Showing Incorrect Names for Inter-Domain call	Jira OMP-5692	N/A	TBD
44.3.2	Intermittently remote call recording failure emails will be sent, even though the connection tests correctly.	API-2364	00183757	V44.4
44.4.x	Reseller account viewing an AI summary/sentiment in the portal shows the speaker is from your own domain instead of the domain you are viewing, if they have matching extensions.	OMP-5482	00245975	TBD
44.4.x	Caller ID of an inbound call displayed in the active calls dashboard shows as a different DID	OMP-6625	N/A	V45.1
44.4.x	Timeframes with custom recurrence are not triggering at the expected intervals.	API-2390	00233157	TBD
44.4.x	Unable to edit the email address under the "Send email on new recording" field when setting "Record User's Calls" to "Yes w/ transcription and sentiment."	OMP-5564	00293922	TBD

SNAPAnalytics & Call Queue Reporting

Version	Issue	JIRA Ticket	CSE Case	ETR
43.4.4	Unable to change times for Static reports in SNAPanalytics	CHRT-563		TBD
44.2.2	Data does not match the call center reports if using to narrow of time range. Recommend increasing time range.	CHRT-592		TBD
44.3.1	SFTP endpoint handshake compatibility results in the failure of CDR reports to be sent via either email or the SFTP server setup.	CDR-410		TBD
44.4.x	Addressing the report mismatch and restoring consistency between portal/email views and CSV exports.	API-1643		TBD
44.4.x	When creating a new graph type card with the service level data set, you are unable to edit the percent from 100.	CHRT-550	00251840	TBD
44.4.x	In call center reports, when viewing dialed number stats across all queues, it shows numbers from every queue, not just the ones assigned to the user.	OMP-5724		TBD
44.4.x	Calls forwarded to external DIDs do not appear in the call queue reporting	OMP-6476	00264576	TBD

SNAPmobile (iOS & Android)

Version	Issue	JIRA Ticket	CSE Case	ETR
SMA 3.x	SNAPmobile App will show the mobile's phone number instead of the company phone number when the SNAPmobile app is using Mobile Phone as the default calling method.			TBD
SMA 4.0.2	Android devices that upgrade to Android 15 may notice that the call out button is partially hidden. The button is still functional.	N/A	167787	TBD

SNAPmobile Web

Version	Issue	JIRA Ticket	CSE Case	ETR
43.4	MMS may not be recieved by a call queue agent via snapmobile web and the PWA app for the first MMS message sent via call queue SMS	WP-1506		TBD
44.2	Webphone duplicate session message not displaying if webphone is open on different browsers/computers	WP-1729	00179950	TBD

Native Fax

For more information on Native Fax, see Native Fax Considerations

Version	Issue	JIRA Ticket	CSE Case	ETR
V44.3	Intermittently sent faxes may appear in a random order, not sorted by date and time sent.	API-2561	200204	TBD

Hardware, SNAPbuilder, & NDP

Version	Issue	JIRA Ticket	CSE Case	ETR
42.1.2	Polycom devices intermittently do not failover to alternate cores and go offline when a 503 - Service Unavailable is received.			TBD
42.0.3	Device override which includes Special Chars (ie: +/\%$() ) will cause values to not set	TBD	43412	TBD
43.1.1	When configuring timeframe toggle with a remote user, the time frame search shows no matches found. The warning can be ignored			v43.2
V43.4	Snom phones not using users selected timezone, requiring manual setting of timezone via override or on the phone.	NDP-656		V44
V43.4.1	Moving a device from one domain to another the phone's linekeys retain the origiinal snapbuilder settings until manually clearing the buttons in the new snapbuilder profile and doing another resync	NDP-577		V45
43.4.3	Basic user is unable to edit their own SNAPBuilder BLFs if the device they are trying to edit has a letter in the extension (ex.100a). It is stuck in a read only mode. Temporary fix is changing the phone's extension to a non-lettered extension (ex. 100)	TBD		TBD
44.2.1	When viewing a device configuration within snapbuilder, and selecting the directory tab, the tab disappears requiring closing and reopening the view configuration panel.	TBD	00165629	TBD
44.2.x	When pushing 2 or more Timeframe Toggle buttons to a Yealink Phone that alter the timeframe of the same user, the BLFs may flash & go grey intermittently. To work around, do not push more than 1 toggle at this time. You may setup speed dials to star codes if necessary.		134659	V44.3
44.2.1	Yealink T41S, T42S, T46S & T48S model phones have a new firmware, 66.86.0.160. This firmware does not register the device upon provisioning. The device's outbound proxy remains blank. We recommend using firmware version 66.86.0.5 for the devices			TBD

API

Version	Issue	JIRA Ticket	CSE Case	ETR
43.3.1	Unable to delete DID via API if enable date is set	API-1584		TBD
44.3.1	Recording Configuration field is missing from Get User API calls	API-2201	00212737	v45

SMS/MMS

Version	Issue	JIRA Ticket	CSE Case	ETR
44.2.2	When using SMS, blank, erroneously sent "Unread SMS" emails may be delivered to the SMS User's email address.	API-2337	00173188	TBD

Mobile-X

Version	Issue	JIRA Ticket	CSE Case	ETR

UC Integrator

Version	Issue	JIRA Ticket	CSE Case	ETR
4.7.0.9749	Calls to disconnected numbers may potentially	99856	00190816	TBD

faults problems