Information

A global one time password, is used to authenticate the device's request for a configuration file from the configuration server.

Each brand will use the same global one time password. After the initial provision, the one time password is no longer valid, and each supported device will have its own unique password to use for future resync's. 

Obtain the Global Username and Password

Please submit a ticket to support requesting the global one time username and password

Brand Redirect Servers

Please reference the following KB's for details for setting the global one time password for the respective brands redirect servers

Yealink
Polycom
Grandstream
Snom

If the Brand is not listed above, please refer to the brands documentation for setting up redirection profiles. 

Manual Provisioning

For devices that are not in a redirect server, you can still use the global one time password to provision the device.

This can be done 1 of 2 ways. 

1. Through the phone's menu, enter in the provisioning URL of https://ndp.ucaasnetwork.com/cfg and when attempting to pull a configuration, the phone will prompt for a username and password. 
2. Log into the phone's webgui and navigate to the auto provisioning section, fill in the server URL along with the username and password. 

Both of these methods will allow the phone to pull a configuration, and once updated will use their own respective unique passwords for each future resync.

Please refer to the brands manual provisioning KB for detailed instruction. 

Yealink
Polycom
Snom D Series
Snom C Series
Grandstream
Panasonic
Cisco

If the Brand is not listed above, please refer to the brands documentation for setting up the provisioning server URL.

Factory Reset

If you require the device to be factory reset, the auth username and password must be cleared and the option to use the global one time password set back to yes.

The Auth username and password can be found under Inventory -> Phone Hardware -> Edit the device and under the Advanced Tab you will find the auth username and password. 

1. Edit Device
2. Select the Advanced Tab
   
3. Ensure the Auth User and Auth Pass are cleared
   
4. Click Save
   

You will also need to submit a ticket to support in order to reset the device to allow for the Global One Time Password to be used again.