Reset Global One Time Password
Written by Marissa Orsini
Updated at April 25th, 2023
Scope
Intended Audience: White Label Partners
This article outlines how to reset the global one time password for a phone that has already been provisioned initially.
Requirements
Access to NDP
- Log in to NDP
- Navigate to Configurations > Devices
- Search for the phone you wish to reset
- Click on the extension number of the phone
- Scroll down to Allow Global Password (one time) and select Yes
NOTE: It is recommended to clear the existing username and password to avoid conflicts
- Click Create
