Subscription Status showing as Expired
Written by Marissa Orsini
Updated at April 25th, 2023
Table of Contents
Scope:
This document will show you how to correct the issue where Subscription Status will show as expired.
Requirements:
Access to TeamMate EPP.
Problem
In Direct Routing Configuration, Licenses show up with negative numbers and the message “Expired. Renew in Admin Center”.
Solution
When you utilize “free licenses”, they eventually expire usually within a month. You are required to add licenses in order to correctly configure direct routing.