Microsoft Office Licenses Showing As Not Available
Written by Marissa Orsini
Updated at April 25th, 2023
Table of Contents
Scope:
This document will show you how to correct the issue where Microsoft Office Licenses are not showing as available.
Requirements:
Access to Microsoft Admin Center.
Problem
You have the right licenses purchased but the EPP is not showing them as available.
Solution 1
You do not have at least 1 available and unassigned license to create the Test User that the TMC uses to provision Direct Routing.
- Navigate to Admin Center
- Click on Licenses.
Solution 2
Microsoft is not yet reporting your purchased licenses as available. To confirm a Test User is created with applied licenses:
- Navigate to Microsoft Admin.
- Click on Users.
- Check Active User ‘check status’.
- Confirm a Test User is created with applied licenses.
The Setup status should say Complete, if it says Pending, then Microsoft is still propagating the license(s).
Solution 3
The Test User has not been created, to check if this is the case:
- Navigate to Microsoft Office Admin
- Click on Users
- Check Active Users.
If there is no Test User created you have not correctly set up Direct Routing. If this problem persists please contact our support team.