How to Receive/Manage Inbound Faxes
Written by Marissa Orsini
Updated at April 25th, 2023
Table of Contents
Scope
Intended Audience: All End Users
This document outlines the options on how to receive inbound faxes with native fax.
Requirements
- Access to Manager Portal
- Native Fax feature enabled
Inbound Fax Handling
- Log in to the Manager Portal
- Click on the Fax navigation icon as shown below. If you don't see this button, the fax is not configured or enabled on your account
- Click
- In the Settings option modal window, you'll see Edit (Area) XXX-XXXX your 10 digit fax number.
Note: Your provider can help manage the Enabled Methods and ATA options.
| Inbound Fax Handling | |
|---|---|
| Email w/ Attachment | Choose this if you want to receive the fax document via email |
| Email w/o Attachment | Choose this if you want to keep the fax on the Manager Portal Fax page. This will contain a link that requires you to log in if you're not already. |
| Portal | Choose this only if you want to keep the fax in the portal. You may select this option with/or without the attachment |
-
Note: You can select either w/attachment or w/o attachment option but not at the same time.
Note: Multiple email addresses can be assigned to the fax user, where the inbound fax will be received by all email addresses under the users profile settings.
- Once you are satisfied, click
to save your fax settings.