DNS Records
Written by Marissa Orsini
Updated at October 4th, 2024
Table of Contents
Scope
Intended Audience: White Label Partners
Several DNS records need to be created for the successful use of our platform. This must be done in advance of obtaining an SSL certificate
Requirements
Do not use Cloudflare Proxies or any other caching service. They will prevent certain features from functioning properly. Disabling Cloudflare Proxies feature will usually resolve DNS related issues.
CNAME Records
Create a DNS CNAME record that points to nms-portals.ucaasnetwork.com The entry you use should match the WLP Branding Form
SPF Records
Partners using their own SMTP servers to send and receive emails will need to configure SPF records according to best practices by their SMTP provider.
For partners using the Postmark server included with our platform, SPF setup is handled by Postmark as long as the below Return-Path domain is configured.
| Hostname | Type | Value |
|---|---|---|
| pm-bounces | CNAME | pm.mtasv.net |
If you wish to configure your own Return-Path domain, you will need to add the below SPF record.
v=spf1 a mx include:spf.mtasv.net ~all
NATIVE FAX DNS RECORDS
- CNAME Record
- Hostname: fax.yourdomain.com
- Value: fax.ucaasnetwork.com
- MX Record
- Hostname: fax.yourdomain.com
- Value: fax.yourdomain.com
Note: Some hosting providers may not let you set MX records directly to a CNAME. If that is the case, use the IP of the Fax Server, 66.172.52.16.