View Phone's Contact IP
Written by Marissa Orsini
Updated at April 25th, 2023
Table of Contents
Scope
The following will show you how to obtain the Contact. This can help you determine if your Desk Phone has a contact with Public IP instead of Private IP, which indicates you may have SIP ALG or Double NAT occurring.
Requirements:
Access to Manager Portal
Basic User
- Log in to the Manager Portal.
- Once logged in navigate over to the Phones tab.
- Hover over the IP Address for a particular device. This IP Address will be the Public IP of your device.
- A pop will appear with the following information:
- Extension Number
- Contact IP:Port Number
- If this device is a Desk Phone, you would want the Contact IP to be a Private IP Address.
Office Manager
- Log in to the Manager portal.
- Once logged in navigate over to the Users tab.
- Select a particular User.
- Click on Phones
- Hover over the IP Address for a particular device.
- This IP Address will be the Public IP of your device.
- A pop will appear with the following information:
- Extension Number
- Contact IP:Port Number
- If this device is a Desk Phone, you would want the Contact IP to be a Private IP Address.
