User Scope Overview
Written by Marissa Orsini
Updated at June 10th, 2024
Table of Contents
Scope
Intended Audience: All Users
The following article will provide you with an overview of the permissions various scopes have available.
| Permission | No Portal | Simple User | Basic User | Call Center Agent | Call Center Supervisor | Site Manager | Office Manager |
|---|---|---|---|---|---|---|---|
| Home | ✕ |
✓ |
✓ |
✕ |
✕ |
✓ |
✓ |
| Call Center | ✕ |
✕ |
✕ |
✓ |
✓ |
✕ |
✕ |
| Conference(s) | ✕ | ✕ |
✕ |
✕ |
✓ |
✓ |
✓ |
| Answering Rules | ✕ | ✕ |
✓ |
✓ |
✓ |
✓ |
✓ |
| Auto Attendants | ✕ | ✕ |
✕ |
✕ |
✓ |
✓ |
✓ |
| Call Queues | ✕ | ✕ |
✕ |
✕ |
✓ |
✓ |
✓ |
| Time Frames | ✕ | ✕ |
✓ |
✓ |
✓ |
✓ |
✓ |
| Music On Hold | ✕ | ✕ |
✓ |
✓ |
✓ |
✓ |
✓ |
| Inventory | ✕ | ✕ |
✕ |
✕ |
✓ |
✓ |
✓ |
| Own Call History | ✕ | ✓ |
✓ |
✓ |
✓ |
✓ |
✓ |
| Domain Call History | ✕ | ✕ | ✕ | ✓ |
✓ |
✓ |
✓ |
Considerations
- Any permissions not explicitly listed are available for all user scopes, this includes features such as voicemail, as well as SMS and faxing if the services are assigned to the user
- Call Center Supervisors will only be able to make changes to call queue agents whose scopes are that of Call Center Agents
- Site Managers and Office Managers will be able to modify settings such as answering rules and timeframes for all extensions. All other scopes are limited to themselves
- Site Managers have the same access as Office Managers, but are restricted to their Site
- If you have any additional questions please reach out to your service provider