Note: UC Integrator supports VDI (Virtual Desktop Installations) as well as Hot Desking Environments.

Use of Call Forwarding to a device that is not directly registered/owned by the user will result in UC Integrator not being able to recognize the inbound call and associate it with the user's account. 

Install UC Integrator

1. Download and run the UC Integrator here
2. Once installation is complete, click Launch 
3. When prompted, enter the access code NMUCNET
4. Log in with your Manager Portal credentials
   NOTE: If auto-login is left unchecked, you will be prompted to log in every time the integrator is launched
5. Select which devices to enable and which should be the preferred device. This can be changed later
   NOTE: The preferred device will be used for outbound calling by default
   1. If Teams is selected, you will be prompted to sign into your Microsoft account.
6. Select the Microphone and Speakers you'd like to use for your audio input, output, and ringer. These can also be changed later.
7. Once launched, UC Integrator will minimize itself to the system tray. To access, simply right click the icon and the menu will pop up.
8. If there is a prompt for firewall it can be canceled

Configure CRM Integrations

1. Right-click the UC Integrator icon in the system tray and navigate to Configuration
2. Select (Add new) under Integrations in the left-hand toolbar.
3. Select the CRM you'd like to integrate with under the Integration drop down menu and then click Set (Salesforce will be used for this example).
4. Enter the information related to your CRM account and select Authorize.
5. Once you've established a successful connection, select the objects you'd like to sync, configure the Caching and Activities sections to your liking, and then press Check to test your connection. If the connection is successful, select Save.