Call Drop When Transferred Via SNAPbuilder Speed Dial
Written by Marissa Orsini
Updated at April 27th, 2023
Table of Contents
Scope:
The following are steps for troubleshooting calls that drop after being transferred to an on-net or off-net number using the SNAPbuilder speed dial feature.
Intended Audience: All End Users
Requirements:
- Log in to the Manager Portal
- Deskphone
Identify and Remove Special Characters From Speed Dial Field
- Log in to the Manager Portal
- Click the Inventory tab > Then click Phone Hardware > Then click on SNAPbuilderdropdown > Then click the Gear icon on the right side of the phone
- Click the Speed Dial box to verify the phone number it contains has special characters
-
Remove any and all special characters from the field then save and resynch.
Conclusion
Your phone will restart and resync the configuration you have made and will implement the changes to the phone which should resolve calls dropping when being transferred through SNAPbuilder Speed Dial.