SNAPmobile Web Dropping Assisted Transfer Calls
Written by Marissa Orsini
Updated at April 27th, 2023
Table of Contents
Scope:
The following document will outline steps on how to return to a call in SNAPmobile Web after you've canceled an assisted transfer. These steps are needed to prevent the original call from being dropped along with the canceled transfer.
Intended Audience: All End Users
Requirements:
- Access to the Manager Portal
- Basic user scope or higher
- Google Chrome
(Note: We highly recommend Google Chrome when using SNAPmobile Web.
Only Cancel The Assisted Transfer Once
- While the assisted transfer is still in a Pending Transfer state, click on Cancel one time.
- You'll now see the original caller who was placed in a Hold state. Once you've verified the hold state is active, don't click on Cancel Transfer again. Click on the white X in the upper left-hand corner instead. Selecting the Cancel Transfer option here will drop the call.
- After you've selected the white X you'll be moved to this screen where you'll notice Return To Call on the upper left-hand side of your screen. Select this, and then press the Hold button to remove the original caller from hold and fully return to your conversation. You'll have all of your SNAPmobile Web options available again.
