Adding a User

1. Add Users via the Enterprise Provisioning Portal
2. Add Users via the Reseller Provisioning Portal
3. Log into the Enterprise Provisioning Portal using the tenant's Global Administrator O365 user
4. In the main menu, navigate to Users
   
5. Select Add User in the upper right hand corner
   
6. For the user details, enter in the following info:

1. PBX Locations: The name of the configured PBX (typically PBX; usually only one option in the dropdown)
2. Available Voice Routes: Either US East 2 or US West, depending on the client's location
3. Teams User: the email address/ username associated with the user you're trying to add
   1. Note: this user needs to be assigned the correct licensure or they will not show in the dropdown
4. SIP User: The user's portal extension (cannot already be assigned to another user)
5. Phone Number: In this field, type in 1<Ext>, and select it once typed. For example, if the user's extension is 1000, you would type in 11000 and select that as the phone number. The system will automatically add a + to the beginning of the number.
6. Disable Voicemail in Teams?: Check the box. Leaving this unchecked will prevent calls from reaching the user's PBX voicemail and can also cause issues with call queue routing.
7. Assign Default DialPlan Policy?: Check the box
8. User Devices: Click Add New Device and then add the following information:
   1. SIP Authentication ID: t
   2. Password: Generate a random and secure 8 character, alphanumerical, password using whatever password generator you prefer and paste it into this field.
      NOTE: It is important not to include special characters in the password.
   3. Action: Select
9. Click Add User
10. Navigate back to the Dashboard from the Main Menu
11. Under Enterprise Admin Action Items, you may see an option to Sync your Teams users. If this option is present, click Sync Teams Users. Otherwise, the user was synced automatically and you may proceed to the next step.
12. From the main menu, navigate back to Users, locate the user(s) you just added, click the three dots next to the user under the Action tab, and click Enable Calling if this option is available. If it says Disable Calling, this was enabled automatically and you can skip this step.
13. Log into the Reseller Provisioning Portal using your TeamMate Reseller login
14. Navigate to Enterprises > the enterprise you'd like to add a new user to > Users > Add User
15. For the user details, enter in the following info:
    
    1. PBX Locations: The name of the configured PBX (typically PBX; usually only one option in the dropdown)
    2. Available Voice Routes: Either US East 2 or US West, depending on the client's location
    3. Teams User: the email address/ username associated with the user you're trying to add
       1. Note: this user needs to be assigned the correct licensure or they will not show in the dropdown
    4. SIP User: The user's portal extension (cannot already be assigned to another user)
    5. Phone Number: It will auto-populate with the default caller ID that is assigned to the PBX user in the Manager Portal. Change this to the user's extension number.
    6. Disable Voicemail in Teams?: Check the box. Leaving this unchecked will prevent calls from reaching the user's PBX voicemail and can also cause issues with call queue routing.
    7. Assign Default DialPlan Policy?: Check the box
    8. User Devices: Click Add New Device and then add the following information:
       1. SIP Authentication ID: t
       2. Password: Generate a random and secure 8 character, alphanumerical, password using whatever password generator you prefer and paste it into this field.
          NOTE: It is important not to include special characters in the password.
       3. Action: Select
16. Click Add User
17. Request the O365 tenant's Global Administrator user to log into the Enterprise Provisioning Portal, enable calling for the user, and then sync their users using steps 6-8 in Add Users via the Enterprise Provisioning Portal

Troubleshooting a 365 User Not Syncing

1. Perform a User Group Sync from within Teammate.
2. Ensure the User is in the correct Group for syncing.
3. Ensure the User was not previously disabled.
4. If you are using 365's default "AllCompany" group, please create a separate group, "Teammate Sync", for example, for syncing instead.