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Switchvox: Connect A SIP Trunk

Written by Jack Wagner

Updated at March 13th, 2024

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Table of Contents

Scope Requirements Connect A SIP Trunk

Scope

Intended Audience: Support Technicians and White Label Partners

This article outlines how to configure a SIP trunk between your hosted PBX and a Switchvox instance.

 

Requirements

  • Access to the Switchvox PBX admin panel
  • SIP trunk information (Create a SIP Trunk); Use IP-based authentication with the static IP address for the Switchvox PBX
 

Connect A SIP Trunk

  1. Log into the Switchvox admin panel.
  2. Navigate to Setup > VOIP providers
  3. Click Create SIP Provider:
    1. Provider Name: <Provider's Name>
    2. Account ID: <Caller ID Number>
    3. Hostname: <Domain Name>
  4. Click Save SIP Provider
  5. Locate the SIP provider you just created and click the pencil icon
  6. Navigate to Caller ID Settings and configure the following:
    1. Caller ID Name: <Number associated with the SIP trunk>
    2. Caller ID Name: <Number associated with the SIP trunk>
  7. Navigate to Connection Settings and configure the following:
    1. SIP Port: 5060
    2. SIP Expiry (In seconds): 120
    3. Proxy Host: sbc.ucaasnetwork.com
    4. Authentication User: <Number associated with the SIP trunk>
    5. Always Trust This Provider: Yes
    6. Qualify Hosts: No
    7. Include user phone in SIP: Yes
    8. Use Local Address In From Header: No
    9. SIP Transport: UDP
  8. Click Save SIP Provider
  9. Navigate to Setup > Incoming Calls
  10. Click Single DID Route
  11. Configure the following values. All other settings can be left empty:
    1. Rule Name: <Name for the rule>
    2. Incoming Provider: <Provider name configured in step 3a>
    3. Incoming Call Type: Voice Calls
    4. Extension to Route Call: <Extension you'd like calls to go to>
      Single DID Route Settings
  12. Click Save Single DID Route

 

 

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