Considerations for Mobile-X
Written by Marissa Orsini
Updated at April 5th, 2024
Scope
Intended Audience: All End Users
This article outlines any known issues or considerations with Mobile-X that should be reviewed before onboarding a user with Mobile-X.
- Supported Devices (Updated 8/28/23)
- ALL DEVICES MUST BE CARRIER UNLOCKED
- Unless otherwise specified, device APN config is set automatically
- A device restart is always recommended after installation of eSIM or pSIM
| Manufacturer | Device | Model | Min Software Version | eSIM | Notes |
|---|---|---|---|---|---|
| Apple | iPhone Xr | A1984 (US) A2105 (INTL) |
iOS 15.4 Recommend iOS 16.2 or later |
Yes |
• Device model can be found here: Settings / General / About • iPhone devices that were initially locked to the Sprint network are not compatible • iPhone 12 Mini and 13 Mini are not supported • MobileX 2nd SIM Limitation - iPhone 11 and earlier devices are unable to send MMS when Extend SIM is not set as primary for data services • Prior to iOS 16.2, APN settings are auto filled via “Use Carrier Settings” enablement. Starting with iOS 16.2, APN setting are automatically set. |
| iPhone Xs | A1920 (US) A2097 (INTL) | ||||
| iPhone Xs Max | A1921 (US) A2101 (INTL) | ||||
| iPhone SE 2020 | A2275 (US) A2296 (INTL) | ||||
| iPhone 11 | A2111 (US) A2221 (INTL) | ||||
| iPhone 11 Pro | A2160 (US) A2215 (INTL) | ||||
| iPhone 11 Pro Max | A2161 (US) A2218 (INTL) | ||||
| iPhone 12 | A2172 (US) A2403 (INTL) | ||||
| iPhone 12 Pro | A2341 (US) A2407 (INTL) | ||||
| iPhone 12 Pro Max | A2342 (US) A2411 (INTL) | ||||
| iPhone SE 2022 | A2595 (US) A2783 (INTL) | ||||
| iPhone 13 | A2482 (US) A2633 (INTL) | ||||
| iPhone 13 Pro | A2483 (US) A2638 (INTL) | ||||
| iPhone 13 Pro Max | A2484 (US) A2643 (INTL) | ||||
| iPhone 14 | A2649 (US) A2882 (INTL) | Yes |
• Supports dual active eSIMs • US models only support eSIM |
||
| iPhone 14 Plus | A2632 (US) A2886 (INTL) | ||||
| iPhone 14 Pro | A2650 (US) A2890 (INTL) | ||||
| iPhone 14 Pro Max | A2651 (US) A2894 (INTL) | ||||
| Samsung | Galaxy S20 FE 5G | SM-G781U1 | Android 13 + OneUI 5.1 or later | No |
• Device model/name can be found here: Settings / About Phone • “U” models (carrier locked) that have been unlocked have shown to work but are not officially supported at this time. |
| Galaxy S21 5G | SM-G991U1 | Yes | |||
| Galaxy S21+ 5G | SM-G996U1 | Yes | |||
| Galaxy S21 Ultra 5G | SM-G998U1 | Yes | |||
| Galaxy S22 | SM-S901U1 | Yes | |||
| Galaxy S22+ | SM-S906U1 | Yes | |||
| Galaxy S22 Ultra | SM-S908U1 | Yes | |||
| Galaxy S23 | SM-S911U1 | Yes | |||
| Galaxy S23+ | SM-S916U1 | Yes | |||
| Galaxy S23 Ultra | SM-S918U1 | Yes | |||
| Galaxy XCover 6 Pro | SM-G736U1 | Yes | |||
| Galaxy S24 | SM-S921x | Yes | |||
| Galaxy S24 + | SM-S926x | Yes | |||
| Galexy S24 Ultra | SM-S928x | Yes | |||
| Galaxy Z Flip4 | SM-F721U1 | Yes | |||
| Pixel 6a | GX7AS (US) G1AZG (INTL) | Android 13 | Yes |
• Device model/name can be found here: Settings / About Phone / Regulatory labels • All Pixel device types must be restarted after pSIM or eSIM installation Pixel 6a WARNING: This device has manifested instabilities when roaming internationally. |
|
| Pixel 6 | G9S9B (US) GB7N6 (INTL) | Yes | |||
| Pixel 6 Pro | G8V0U (US) GLU0G (INTL) | Yes | |||
| Pixel 7 | GQML3 (US) GVU6C (INTL) | Yes | |||
| Pixel 7 Pro | GE2AE (US) GP4BC (INTL) | Yes | |||
| Pixel 8 | GA04803 (US) G9BQD (INTL) |
Yes |
- Both eSIM and Physical SIM are available and can be used in supported devices with dual SIM.
- When using Dual-SIM your phone will use your primary SIM unless configured otherwise
-
DATA BUCKETS ASSIGNED DO NOT SEND ANY NOTIFICATIONS UPON DEPLETION
- If the reseller or distributor has a group bucket, the subscriber will begin drawing from that bucket or begin incurring overage fees.
- Once a SIM has been assigned to a subscriber (either eSIM or physical), it cannot be reused. If a new SIM is assigned to the subscriber, the old SIM must be thrown away or deleted.
- Both eSIM and Physical SIM support the below features
- Inbound Calling
- Outbound Calling
- Extension to Extension Calling
- Inbound and Outbound SMS
- Inbound and Outbound MMS
NOTE: There is a known limitation with the Samsung Galaxy S21 where MMS can only be sent or received using the primary SIM in a dual-SIM setup - Star codes and feature codes