Route DIDs
Written by Marissa Orsini
Updated at April 5th, 2024
Scope
Intended Audience: All End Users
This article outlines how to route DIDs from the Manager Portal to configure call routing.
Requirements
- Office Manager Access to Manager Portal or higher
- Existing DID in Manager Portal
- Log in to the Manager Portal
- Navigate to Inventory
NOTE: This can be root Inventory or domain Inventory
- Click Filters to search for the phone number to configure
- Enter the phone number and click Filter
- Click on the phone number
- If you need to move the number to another client, change the Domain name
NOTE: This can only be done from the root inventory - Set the Treatment to the preferred application type
-
User: Routes to a user extension and follows their answering rules
NOTE: When you check Enable Enhanced Voicemail for User or Voicemail application, the Enhanced Voicemail prompt will not work if the user's Call Forwarding rule is set. The Operator Forward will only work with Enhanced Voicemail. - Fax: Should not be used. DIDs for faxing are automatically routed when the fax account is created
- Conference: Routes to an audio conference bridge
- Call Queue: Routes to a call queue
-
Voicemail: Routes to a user's voicemail without ringing the user
NOTE: When you check Enable Enhanced Voicemail for User or Voicemail application, the Enhanced Voicemail prompt will not work if the user's Call Forwarding rule is set. The Operator Forward will only work with Enhanced Voicemail. - Auto Attendant: Routes calls to an auto attendant
- SIP Trunk: Routes calls to a SIP trunk
- PSTN Number: Routes calls to an off-net number like a cell phone or answering service
- Fax Server: Should not be used. DIDs for faxing are automatically routed when the fax account is created
-
User: Routes to a user extension and follows their answering rules
- Set the Destination to the desired extension
- Add Notes if desired
- Click Save
