Table of Contents
Scope
Intended Audience: All End Users
This article outlines how to configure and use the Briostack Call Popup integration.
Requirements
- Basic User Access to Manager Portal or higher
NOTE: Office Manager access is required for intial configuration
- Access to the briostack platform to receive call popups
- PBX extension number must match briostack extension in My Account > Office Phone Extension
Manager Portal Integration Configuration
- Log in to the Manager Portal
- Click on Integrations on the top menu
- Click on the briostack card
- Write down the Subscriber ID as you will need this for briostack configuration
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Optional: You may configure the users from here or click Return.
NOTE: The integration will only show Enabled if at least one user is configured.
Briostack Configuration
- Log into your briostack URL
- Select briooffice
- On the left menu click on Admin
- In the grey top menu click on Voice for Pest
- Select the check box to Enable Voice for Pest Integration
- In the Voice for Pest Customer ID field enter the Subscriber ID you noted from the previous steps
- Click Save
Manager Portal User Configuration (Office Manager)
- Log in to the Manager Portal as an Office Manager or higher
- From any screen within your domain click on Integrations on the top menu
- Click on the briostack card
- Click on User Configuration
- On the left, select any user you wish to enable the integration for. Enabled users will have a checkmark next to them.
- Under Dial Configuration select whether you want the popup to occur On Ring or On Answer
- On Ring: Call popup will occur during the ringing stage. If you receive two calls at the same time, only the first will pop up
- On Answer: Call popup will occur after you have answered the call
- Set Enabled dropdown to Enabled
- Click Save
Manager Portal User Configuration (Basic User)
- Log into your Manager Portal
- From any screen within your domain click on Integrations on the top menu
- Click on the briostack card
- Under Dial Configuration select whether you want the popup to occur On Ring or On Answer
- On Ring: Call popup will occur during the ringing stage. If you receive two calls at the same time, only the first will pop up
- On Answer: Call popup will occur after you have answered the call
- Set Enabled dropdown to Enabled
- Click Save