View the Private IP of a Device
Written by Marissa Orsini
Updated at April 25th, 2023
Scope
Intended Audience: All End Users
This article outlines how to view the private IP of a device in the Manager Portal. NOTE: This method will not work for softphone apps such as Teams, SNAPmobile, or SNAPmobile Web.
Requirements
- Access to the Manager Portal
- Provisioned device
- Log in to the Manager Portal
- Click the Users tab
- Press the User in which the device is registered to
- Click the Phones tab
- Hover over the IP Address and it will then show the Private IP address
- It will show in this format once you hover over
"SIP Contact: sip:<ext>@<privateipaddress>:5060"