SNAPmobile iOS 3.5 Release Notes
Scope
This article outlines the release notes for version 3.5 of the SNAPmobile iOS app. Branded apps have already been pushed out to all applicable partners. You may follow these instructions to publish them or contact support for assistance.
Bug Fixes
3.5.0
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Fixed a bug where app was crashing when receiving multiple messages at a time.
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Fixed a bug when the config for enabling group chat was set to no, that group chats were still showing.
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Fixed a bug where user was unable to un-hold calls after putting them on hold.
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Fixed a bug where incoming SMS was not showing the contact’s name
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Fixed a bug where a second SMS session was being created upon receiving a reply text
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Fix a crash when launching the app on iPad mini
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Fixed an issue where chat message timestamps were wrong.
3.5.1
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Fixed a bug where the user could not end an invalid call.
3.5.2
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Fixed a bug where “Forgot login name” function was not working unless an extension was provided
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Allowed users to dial numbers with a # in it
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Fixed inbound talk time stats
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Fixed a bug where there is no audio when accepting an incoming call when the ringer switch is in 'on' position
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Fixed a bug where the status message couldn’t be updated on the profile view
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Fixed a bug where incoming images sent at the same time will cause duplicate images to show on the app
3.5.3
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Fixed an issue where users were not able to make or receive calls when their domain contained an underscore. This only affected the unbranded app
3.5.4
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Fixed a bug where the call would drop after being put on hold for 30 seconds
3.5.5
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Fixed an issue with log files being cut off and not providing the latest logs.
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Disabled STUN keepalives to improve audio delays when connecting to a call
Fixed a bug where message timestamps were incorrect -
Fixed a bug where some inbound calls the caller was hearing talkback of what they were saying.
New Features
3.5.0
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Added My Queues view for call center
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Added My Stats view with basic stats
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Added support for call queue in active call screen
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Added support for call queues for incoming calls
3.5.2
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Helper text is now shown for each of the statistics reported in the ‘My Stats’ section of the call center tab, explaining what each stat means
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Calls originating from a queue now display a headset icon with the queue name in the call history, and the call history details page
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Enabled granular login and logout for queues
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Added call queue details, such as agents and callers waiting, when tapping on a call queue
Improvements
3.5.0
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Made improvements to fetch and load contacts quicker.
3.5.1
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Show original caller ID along with call queue ID when receiving an incoming call from a call queue.