Star Codes and Features
Written by Christopher Reeves
Updated at April 22nd, 2024
Table of Contents
Scope
Intended Audience: All End Users
Many features in the platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. These may be customized by submitting a request to our orders team.
Star Codes | |
|---|---|
*** |
Dynamic Call Parking. Ringback not supported. |
| *35<Extension> | Answer a ringing call on the dialed extension |
| *36 | Answer a ringing call from any phone in the domain |
| *37 | Answer a ringing call from any phone in the department |
| *40 | Activate Call Forwarding |
| *41<Forwarding Number> | Set Forward Busy Destination |
| *42<Forwarding Number> | Set Forward No Answer Destination |
| *44 | Pick up an active call from another device on the same extension |
| *46 | Hot Desking - Release ownership of device |
| *48<Destination> | Requires PIN from caller before connecting call |
| *49<Destination> | Requires extension from caller before connecting call |
| *50<Extension> |
Auto Answer/Intercom Note: This feature is not compatible with web phone and is for physical devices only. |
| *55<Call Park> | Retrieve a Parked Call |
| *67<Destination> | One Time Anonymous Calling to Destination |
| *69 | Call Return |
| *72<Forwarding Number> | Set Forwarding Destination |
| *73 | Deactivate Forward |
| *74 | Activate Night Mode (Own User) |
| *75 | Deactivate Night Mode (Own User) |
| *76 | Toggle Night Mode On/Off (Own User) |
| *77 | Reject Anonymous Calls |
| *78 | Activate Do Not Disturb |
| *79 | Deactivate Do Not Disturb |
| *80 | Activate Call Recording on Active Call |
| *81 | Deactivate Call Recording on Active Call |
| *82 | Pause Call Recording on Active Call |
| *83 | Unpause Call Recording on Active Call |
| *87 | Deactivate Reject Anonymous Calls |
| *88 | Make Agent Available for All Queues |
| *88<Queue> | Make Agent Available for a Specific Queue |
| *89 | Make Agent Unavailable for All Queues |
| *89<Queue> | Make Agent Unavailable for a Specific Queue |
| *90 | Activate Forward Busy |
| *91 | Deactivate Forward Busy |
| *92 | Activate Forward No Answer |
| *93 | Deactivate Forward No Answer |
| *97<Extension> | Transfer to a 4-Digit Extension |
| *98<Extension> | Transfer to a 3-Digit Extension |
| *99 | Transfer to Self |
Feature Codes | |
|---|---|
| 7<Extension> | Transfer a call directly to voicemail |
| 7[0-1][0-9] | Park/Pick up a call - No Ringback |
| 7[2-9][0-9] | Park Pick up a call with Ringback |
| 99<Extension Code> | Invoke Account Code Feature |
| 9900 | Unregistered Login to Voicemail - Prompts for extension and password |
| 9901 | Registered Login to Voicemail - Prompts for password only |
| 9902 | Hot Desking Sign in |
| 9999 | Hot Desk/Hoteling Deactivate |