Obtain a Call Trace
Written by Marissa Orsini
Updated at April 27th, 2023
Scope
Intended Audience: White Label Partners, Channel Partners, & Tier 1 technicians or higher
The following steps will allow you to obtain a call trace for the purposes of troubleshooting a call. Call traces provide key data necessary to provide an expedient resolution for many issues.
Requirements
Access to Manager Portal
- Log in to the Manager Portal
- Navigate to Call History
- Find the call you wish to troubleshoot. Use the filters if necessary
- At the right of the call click on the magnifying glass
- Click Share. A URL of the trace will be copied to your clipboard. Provide that URL to the support time for review
