How to Access SNAPbuilder (Office Managers)

1. Log in to the Manager Portal
2. Click Inventory > Phone Hardware and select the MAC Address of the phone you'd like to edit

How to Access SNAPbuilder (Basic Users)

1. Log in to the Manager Portal
2. Click the Phones tab > Click on the Gear icon on the right side of the phone
   

SNAPbuilder

NOTE: Button 1 should always be set to your Line Appearance, do not change it as it's by default

• You are now on the SNAPbuilder Page. Here, you can see your phone with the MAC Address and also how many buttons you can customize based on your phone.
• Click on any button number on the right and you will see "Select a Feature"

Line Appearance - Line registration to the device 

Shared Line Appearance - Adds a shared line that can be added to multiple devices

Users (BLF) - Allows us to see the present status of another extension, can also be used to call the extension

Call Park  - Allows you to park the active call and also use the button to retrieve the call at a later point

Speed Dial - Allows calling a specific destination either on-net or off-net 

DTMF - Sends DTMF tones. These can be interpreted to run an application. Compatible string characters include numbers, * (star) and # (hash)

Queue Toggle - Toggles the active queue status for the user. All queues will be toggled.

Timeframe Toggle - Toggles the active status of the selected timeframe

Move My Call - Switches the user's active call to this phone from another phone

Directory Cascade

• The phone should have no more than 1 Line Appearance 
• You can also add a Custom Label to make it easier for you when you add a button
• Once you have made the changes on your phone's keys,  Click the Up-Arrow Key right next to the Save button and then click on Save and Resync.
  
  
  

Conclusion

Your phone will restart or resync the configuration you have made and will implement the changes to the phone. If the phone is on an active call the portal will wait up to 30 minutes to pull the configuration changes. After that, it will stop trying and you will need to resync again.