Polycom: Call Parking
Written by Marissa Orsini
Updated at April 25th, 2023
Table of Contents
Scope:
This guide uses the Directed Call Park method by configuring a Polycom screen key to transfer a call to a directed park orbit.
Scope:
- Manager Portal Access (Office Manager or Above
- Instructions for overrides - Adding Custom Overrides
Custom Overrides to Create Parking Buttons
- The following overrides will create call parking buttons for 701, 702 and 703. Adjust as needed.
######CALL PARKING BUTTON 1 #######
attendant.reg="1"
attendant.behaviors.display.spontaneousCallAppearances.automata="Automatic"
attendant.behaviors.display.remoteCallerID.normal="Normal"
attendant.resourceList.1.address="701"
attendant.resourceList.1.label="Park 1"
attendant.resourceList.1.proceedingIsRecipient="1"
attendant.resourceList.1.type="automata"
feature.1.name="presense" feature.1.enabled="1"
######CALL PARKING BUTTON 2 #######
attendant.reg="1"
attendant.behaviors.display.spontaneousCallAppearances.automata="Automatic"
attendant.behaviors.display.remoteCallerID.normal="Normal"
attendant.resourceList.2.address="702"
attendant.resourceList.2.label="Park 2"
attendant.resourceList.2.proceedingIsRecipient="1"
attendant.resourceList.2.type="automata"
feature.2.name="presense" feature.2.enabled="1"
######CALL PARKING BUTTON 3 #######
attendant.reg="1"
attendant.behaviors.display.spontaneousCallAppearances.automata="Automatic"
attendant.behaviors.display.remoteCallerID.normal="Normal"
attendant.resourceList.3.address="703"
attendant.resourceList.3.label="Park 3"
attendant.resourceList.3.proceedingIsRecipient="1"
attendant.resourceList.3.type="automata"
feature.3.name="presense" feature.3.enabled="1"