2020-02-20 - Fax Outage (Resolved)
Written by Marissa Orsini
Updated at April 22nd, 2023
Table of Contents
Event Description: Faxing Outage
Event Start Time: 2020-02-20 10:53 EST
Event End Time: 2020-02-20 11:19 EST
RFO Issue Date: 2020-02-20 11:16 EST
Affected Services
Affecting all Faxing on mFax (Fax Services, Fax Bridges, and Number Provisioning)
Event Summary
All Faxing services experienced an outage.
Event Timeline (All times 24-hour format, EST)
February 20, 2020
- 10:53 EST First reports of Fax Issues occurring
- 10:59 EST Investigating the issue
- 11:07 EST Discord Alerted
- 11:11 EST A fix been implemented and currently monitored
- 11:19 EST Resolved
Root Cause Analysis
TBD
Future Preventative Action
TBD