Grandstream: Manual Configuration
Written by Marissa Orsini
Updated at November 7th, 2024
Table of Contents
Scope:
The following steps will allow you to configure a Grandstream desk phone manually for use with your Hosted PBX service. This has been tested with firmware 35.73.0.40.
Requirements:
- Access to Avaya web GUI
- Access to Manager Portal
Obtain Your Softphone Information
- Log into Manager Portal
- Navigate to Phones
NOTE: Office Managers can navigate to Users > select the user > Phones
- Select Phone Info for the phone you wish to register.
NOTE: You will only see the information if the phone model is set to Manual or Softphone
- Take note of the listed information.
- Click Cancel when you are finished
Find IP Address
- From the phone, press the Up arrow key
- Take note of the IPv4 address for the next steps
Configure Phone
- Using any web browser navigate to the IP address of the phone
- Log in. The default credentials are admin / admin.
If these do not work, contact your current service provider or the vendor the phones were purchased from.
- Navigate to Accounts > Account 1 > General Settings
NOTE: If account 1 is already in use, select the next available account
- Complete the following fields using the manager portal information, leaving all others default
- Account Active: Yes
- Account Name: Username
- SIP Server: Domain/Proxy
- Outbound Proxy: Outbound Proxy
- SIP User ID: Username
- Authenticate ID: Username
- Authenticate Password: Password
- Name: Username
-
Voice Mail Access Number: 9901
- Click Save and Apply
- Once the phone registers, you will see the phone icon turn green at the top left
- On the left menu click on SIP Settings > Basic Settings
- Set SUBSCRIBE for MWI to Yes
