Barge, Listen In, and Whisper
Written by Marissa Orsini
Updated at April 26th, 2023
Table of Contents
Scope
Intended Audience: All End Users
This documentation will show you how to Barge, Listen-In, and Whisper into a call.
Requirements
Office Manager Access to the Manager Portal or higher
NOTE: Call Center Supervisors may listen in only to calls from users in call queues
Resellers and Super Users may only listen in to calls on their own domain
Listen In on a Call
For Call Center Supervisors, see the Call Center Steps
Office Manager & Reseller Steps
- Log in to the Manager Portal
- Navigate to Home
- Go down to Current Active Calls and select the Listen In icon next to the desired call
- A call to your devices will initiate automatically, and a popup will appear on the right corner of the manager portal
For Call Center Supervisors
- Log in to the Manager Portal
- Navigate to Call Center
- Under the Agents list view, select the Listen In icon next to the desired user
- A call to your devices will initiate automatically, and a popup will appear on the right corner of the manager portal
Barge into a Call
- Using the pop up from the above steps, click Join Call to speak to both parties
Whisper
- Using the pop up from the above steps, click Whisper to speak to only one party
NOTE: Whisper only works for the side that is on the phone system. You may only whisper to both sides on an extension to extension call