New Features

3.5.2

• Allowed granular queue login/logout call center agents and supervisors.
• Calls originating from a queue now display a headset icon with the queue name in the call history page and each call’s call history details page.
• Helper text is now shown for each of the statistics reported in the ‘My Stats’ section of the call center tab, explaining what each stat means.

3.5.0

• Added functionality for a user agent to change his/her status in a queue and to see more detailed information about their assigned queues
• SNAPmobile Android now shows daily user agent call queue statistics within the Call Center tab

Improvements

3.5.0

• The incoming call screen for SMA now indicates if the incoming call is from a queue or not, and adjusts the reject / ignore button accordingly. It also will update the existing incoming call notification to reflect the call queue status.

Bug Fixes

3.5.6

• Resolved random app crashes when receiving chat/group messages.

3.5.5

• Pasting numbers into the dialer text field now works properly in SMA.
• Corrected an issue causing the app to crash on Samsung Galaxy A70 devices.
• Added the correct permissions and can now send and receive audio properly in the background and foreground for devices running Android 14+.

3.5.3

• Pasting numbers into the dialer text field now works properly in SMA.
• Improved inbound calling stability with lots of fixes in various areas. Notifications should now be more reliable and faster than previous versions.
• Fixed functionality to switch phones while on a call with a user that has an underscore in its username.
• Improved logic for situations where the mobile app would intermittently continue to ring indefinitely after the call has ended or been answered elsewhere.
• SMA now properly cleans up telephony resources when an orig restricted call ends.

3.5.2

• App now properly handles the image/video permission for Android 13, allowing transmission of images/videos in chat.
• App now properly handles the updated notification permissions for Android 13.
• App now obeys the system call audio volume when connecting calls with one exception: if the volume is below 25% of the max volume, the application adopts 25% of the max volume.
• App now receives a push from the API prompting it to fetch new tokens, thereby avoiding the need for MFA every day.
• Resolved an issue causing the Call Center tab to incorrectly disappear for a few user scopes.