2019-05-06 - Atlanta Network Failure (Resolved)
Written by Marissa Orsini
Updated at April 22nd, 2023
Table of Contents
Event Description: Dropped calls and lost registration
Event Start Time: 2019-05-06 12:17 PM EST
Event End Time: 2019-05-06 12:21 PM EST
RFO Issue Date: 2019-05-06
Affected Services
Inbound calls and registrations for customers on nodes in Atlanta
Event Summary
Inbound calls failing and lost registration for customers on registered to Atlanta
Event Timeline (All times 24-hour format, EST)
- 12:17 PM - We received an alert that a core network element had a failure resulting in dropped calls and lost registration
- 12:18 PM - Network element restarted and services restored
- 12:19 PM - Network element failed again
- 12:19 PM - Services failed over to remaining nides. Phones regained registration nd call flowed normally.
Root Cause Analysis
TBD
Future Preventative Action
Affected network element was removed from production and replaces with a spare. Services were routed back to the primary nodes. The investigation will continue to determine the cause of initial network failure.