Table of Contents
Scope:
The Windows Operating System includes TAPI as an abstraction layer that allows applications to initiate calls using a standard programming interface. It can be used by applications such as Microsoft Outlook, ConnectWise and many CRMs to initiate calls from inside the program.
Requirements:
- Windows Computer
- SIP Credentials
- Access to Manager Portal
Download SIPTAPI
- Using any web browser, download SIPTAPI from http://sourceforge.net/projects/siptapi/files/
Installing SIPTAPI (32 bit Windows)
- Unzip the download and copy siptapi.tsp into c:\windows\system32
- Reboot your computer.
Installing SIPTAPI (64 bit Windows)
- Unzip the download and copy siptapi.tsp into c:\windows\system32
- Copy siptapi.tsp into c:\windows\syswow64
- Reboot your computer.
Add TAPI Provider
- Open Control Panel on your Computer.
- Click on Phone and Modem.
- Click on the Advanced tab
- Select SIPTAPI Service Provider from the list. Your specific version number may vary.
- If you don't see SIPTAPI on this list then click on Add
- Highlight SIPTAPI Service Provider and click on Add once more
- Click Configure.
- On the next screen fill out the following:
- SIP Domain: SIP domain
- SIP Outbound Proxy: sbc.ucaasnetwork.com
- User: SIP User
- Password: SIP Password
- User's extension (optional): The extension you would like to ring when you dial from an application. The does not have to be the same as above
- Click Apply.
- Click OK.
Removing Country Code to process calls through 10-digit Rule
It will now process calls without adding 1. This will route the call through 10 digit rule and pass the user caller ID info to the dialed number.
- On Outlook (if applicable), uncheck "Automatically add country/region code..".
- If you are using Dialer, go to Tools > Dialing properties.
- Edit the Default (example: my location).
- Configure Country to United States and area code to 1.
- Click Apply then OK.
Testing
You are now ready to test calling from Windows.
- Click Start.
- Type Dialer.
- Enter the number you want to call and click Dial.
- Your phone will ring. Once you answer you will be connected to the number you dialed.