Configure an Audio Conference Bridge
Written by Marissa Orsini
Updated at July 24th, 2023
Table of Contents
Scope
Intended Audience: White Label Partners or higher
This article outlines how to configure an audio conference bridge. Audio conferencing is a billable feature. If you would like to configure audio conferencing please notify Client Success.
Requirements
- White Label Access to the Manager Portal or higher
Types of Conference Bridges
- Dedicated Conference Bridge: Shared among all users. Use caution because it is possible for multiple hosts to attempt to use the same conference bridge.
- Owned Conference Bridge: Private to an individual user.
Configure a Conference Bridge
- Log in to the Manager Portal
- Navigate to Conferences
- Click Add Conference
- Enter a Name for the bridge
- Select the Type
- For a dedicated bridge, enter an Extension according to Reserved Number Space
- For an owned bridge set the Owner as the extension of the user managing the bridge, then set the Direct Dial according to Reserved Number Space
- The Leader PIN will be used for the Leader on the bridge, who has the ability to remove or mute participants
- The Participant PIN will be used for all other callers
- Set a minimum number of participants to start. Callers will hear music on hold until the conference starts
- Configure additional Options as needed
- Click Save
