Create Intro Greeting for a Call Queue
Written by Marissa Orsini
Updated at June 12th, 2023
Table of Contents
Scope
Intended Audience: All Users
The default behavior of a Call Queue is to play the domain's music on hold. It is possible to add a greeting in front of it so a caller will hear any important messages just before hitting a Call Queue.
Requirements
- Office Manager Access to the Manager Portal or higher
Require Intro MOH on the Queue
- Log in to the Manager Portal
- Navigate to Call Queues
- Click on the queue to modify
- Navigate to Pre Queue Options and set Require intro MOH to Yes
- Click Save
Upload Intro Greeting to Call Queue
- To the right of the call queue, click on the Edit MOH button
- Click Settings
- Check Play introductory greeting
- Select Text-To-Speech, Upload, or Record
- Text-To-Speech: Type in the desired message and choose a preferred voice. Users may select the play button to listen to the final result.
- Upload: Browse and upload a wav or mp3 file, enter a name in the description field
- Record: Enter an extension or phone number and name in the description field. Click Call. The PBX will call the entered number to record a message.
- Click Save
