Add Intro Greeting (Optional)

The intro greeting is an optional message that always plays first and cannot be skipped. It is useful for messages such as "All Calls are recorded for quality and training purposes" or other messages that callers must listen to all the way through.

1. Log in to the Manager Portal
2. Navigate to Auto Attendants
   
3. Click on the name of the auto attendant to modify
4. Click the speaker icon next to Intro Greetings
   
5. Click Add Greeting
   
6. Select Text-To-Speech, Upload, or Record
   • Text-To-Speech: Type in the desired message and choose a preferred voice. Users may select the play button to listen to the final result.
   • Upload: Browse and upload a wav or mp3 file, enter a name in the description field
   • Record: Enter an extension or phone number and name in the description field. Click Call. The PBX will call the entered number to record a message.
7. Select the desired Time Frame. Usually, this is Default unless the message should only play during specific times, such as Holidays to inform callers that the business is closed
8. Click Save
   

Configure Menu Prompt

The Menu Prompt plays after the intro greeting and can be skipped at any time by selecting an option or dialing an extension (if enabled). This is where the main message "Press 1 for X, Press 2 for Y...." should be added.

1. Log in to the Manager Portal
2. Navigate to Auto Attendants
   
    
3. Click on the name of the auto attendant to modify
4. Click the pencil icon next to Menu Prompt
   
5. Select Text-To-Speech, Upload, Record, or use the Star Code to Record
   1. Text-To-Speech: Type in the desired message and choose a preferred voice. Users may select the play button to listen to the final result.
   2. Upload: Browse and upload a wav or mp3 file, enter a name in the description field
   3. Record: Enter an extension or phone number and name in the description field. Click Call. The PBX will call the entered number to record a message.
   4. Star Code to Record: Rather than being called by the PBX, any user can dial the star code in this field and record the greeting when prompted. The greeting will automatically be uploaded to the Auto Attendant after the user hangs up
6. Click Save
   
    

Add a Pause to the Text to Speech Audio

When using text to speech to create the auto attendant greeting there is two ways to insert brief pauses in the audio. 

The first way is to simply use a period (.) as a normal part of the sentence. This will insert a brief pause before continuing on with the next sentence. The next way is to use the token <break time="3s"/>. 

Example would be "Thank you for calling. <break time="3s"/> please select from the following options". This would insert an additional 3 seconds of pause time in the audio before continuing. 

At this time, <break time="3s"/> can only be used with the following voices. 

• Alison
• Henry
• Kevin
• Lisa 
• Michael
• Olivia