Create an Emergency Endpoint
Written by Marissa Orsini
Updated at September 17th, 2024
Table of Contents
Scope
Intended Audience: Client Success & Whitelabel Partners
This article outlines how to create an emergency endpoint in the manager portal for Enhanced 911 & Dynamic Location Routing. This is different than an emergency address, and an e911 Endpoint has two primary uses:
- Provides an Endpoint ID (also known as call back number), which is the unique identifier a carrier needs to route emergency calls. When user e911 addresses are added, the Endpoint ID is referenced in the Emergency Caller ID field.
- Provides a Billing Address separate from any other address so the carrier knows who to bill. This address is not the location that the emergency services will respond to, it is only the billing address for any calls using that carrier's endpoint id.
Requirements
- Super User and Reseller Access to Manager Portal
Add Emergency Endpoint
- Log in to the Manager Portal
- Navigate to Domains
- Select the domain you wish to create an endpoint for
- Select Inventory
- Open the Emergency Endpoints tab
- Click Add Endpoint
- Enter the Call Back Number which emergency services will use to call back the client
- Enter a new billing address or select an existing address from the emergency address list
- Click Validate
- Once the address is confirmed, click Save
- Click Apply Endpoint next to the desired endpoint to assign it to all users and click Yes
- To set an endpoint on individual sites, users, or devices, update the Emergency Caller ID to match the call back number on the endpoint.