Configure Notifications for e911 Calling
Written by Marissa Orsini
Updated at March 12th, 2024
Table of Contents
Scope
Intended Audience: White Label Partners or higher
This article outlines how to configure notifications when a user dials 911 or 933 in the Manager Portal. The message will be played/shown as follows: There is an emergency call from <User's Name> at <User's Extension>.
Requirements
- White Label Access to Manager Portal
- Poly UC device (firmware 5.7 or higher) or Yealink device (firmware 86.0.21 or higher)
NOTE: This is only needed to receive notifications directly to the phone screen.
Quick Links
- Enhanced 911 & Dynamic Location Routing
- Create an Emergency Address
- Create an Emergency Endpoint
- Configure Notifications for a Domain
- Configure Notifications for a Site
Configure Notifications for a Domain
- Log in to the Manager Portal
- Navigate to Domains
- Click Edit for the domain you wish modify
- Navigate to the Emergency tab
- Scroll down to Emergency Notifications and complete each field as desired
- Notify Via Phone Call: These users will receive a phone notifying them that an emergency call has been made. Only extensions may be selected for this feature, not remote DIDs
- Notify Via Phone Message: These users will receive a pop-up on their phone screen notifying them that an emergency call has been made (Poly UC and Yealink devices only)
- Notify Via Email: These email addresses will receive an email notification with the user's name and extension that dialed 911 or 933.
- Click Save
Configure Notifications for a Site
To add notifications to a site, the site must already have been created.
- Log in to the Manager Portal
- Select the domain you wish to use
- Navigate to Users
- Go to the Sites tab
- Select the site to add notifications for
- Scroll down to Emergency Notifications and complete each field as desired
- Notify Via Phone Call: These users will receive a phone notifying them that an emergency call has been made. Only extensions may be selected for this feature, not remote DIDs
- Notify Via Phone Message: These users will receive a pop-up on their phone screen notifying them that an emergency call has been made (Poly UC and Yealink devices only)
- Notify Via Email: These email addresses will receive an email notification with the user's name and extension that dialed 911 or 933.
- Click Save
